K
KnowledgeWorks Global (KGL)
Customer Service Executive
Skills
CRM
2 months ago
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Important information
Contract type:
Permanent
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
9 September 2026
What they need
Customer Service Executive:
- Handle and respond to customer queries, complaints, and requests professionally via email within defined service timelines.
- Provide accurate information about products, services, policies, and procedures to support customer needs.
- Maintain excellent written communication with clarity, empathy, and adherence to company standards.
- Log and update all email interactions in the CRM or ticketing system with proper categorization.
- Work towards meeting key performance metrics including response time, quality scores, and customer satisfaction.
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