Customer Service Executive

1.     Managing house accounts, both local and international with allocated budget

2.     Handling new and house accounts given by manager

3.     Confirming the orders and flowing the jobs to production and ensuring all matters or enquiries are met

4.     Responding promptly to customer inquiries and handling feedback and complaints from clients

5.     Processing orders, forms, applications and requests

6.     Organizing workflow to meet customer timeframes

7.     Directing requests and unresolved issues to the designated resource

8.     Dealing directly with customers either by telephone, electronically or face to face

9.     Keeping records of customer interactions, transactions, inquiries, comments, complaints and action taken.

10.  Preparing and distributing customer activity reports and maintaining customer database

11.  Obtaining and evaluating all relevant information to handle product and service inquiries

12.  Communicating and coordinating with internal department

Job Requirements:

1.    Possess minimum 2 years of experience in local printing/media industry is added advantage

2.    Maintain and build good rapport with internal and external clients

3.    Able to handle certain levels of stress with fast paced environment

4.    A team player, responsible and positive attitude

5.    Knowledge of using ERP system for processing orders will be added advantage