Customer Service Executive

Job Responsibilities

• Handle customer enquiries, requests, quotations, purchase orders and delivery-related matters professionally and promptly.
• Serve as the main point of contact between customers and internal departments, including Sales, Production, Planning, Engineering, Quality, Purchasing and Warehouse.
• Review and process customer purchase orders, ensuring order details, specifications, quantities, pricing and delivery requirements are accurate.
• Coordinate with the relevant departments to monitor production progress and ensure orders are delivered according to customer requirements and schedules.
• Provide timely updates to customers regarding order status, production progress, delivery schedules and any potential delays.
• Follow up on customer enquiries, complaints and quality issues, and coordinate with the relevant departments to provide appropriate solutions.
• Prepare quotations, sales orders, delivery schedules, reports and other relevant documentation.
• Maintain accurate customer records, order information and correspondence in the company's system.
• Coordinate with the Logistics and Warehouse teams to ensure smooth delivery and shipment arrangements.
• Assist in resolving issues related to order discrepancies, delivery shortages, product specifications and other customer concerns.
• Support the Sales team in managing existing customer accounts and maintaining good customer relationships.
• Work closely with internal teams to improve order processing, communication and overall customer satisfaction.
• Ensure all customer requirements and documentation are properly communicated and followed throughout the production process.
• Perform other duties and responsibilities as assigned by the superior.

Job Requirements

• Diploma or Bachelor's Degree in Business Administration, Marketing, Engineering, Supply Chain Management or a related field.
• At least 2–3 years of working experience in Customer Service, Sales Coordination or Order Management, preferably in a manufacturing environment.
• Experience in handling manufacturing products such as sheet metal parts, precision components, machined parts or fabricated products will be an added advantage.
• Familiar with the manufacturing order process, including quotation, purchase order, production planning and delivery coordination.
• Good communication and interpersonal skills, with the ability to coordinate effectively with customers and internal departments.
• Able to handle multiple customer orders and priorities in a fast-paced environment.
• Strong problem-solving, coordination and follow-up skills.
• Detail-oriented and able to ensure accuracy in order processing and documentation.
• Proficient in Microsoft Office applications, especially Excel and Word.
• Responsible, proactive and able to work independently as well as part of a team.