Customer Service Executive

Responsibilities :

• Independently manage and resolve customer inquiries, complaints, and feedback across all communication channels including phone, email, and social media, delivering empathetic, professional service to ensure exceptional customer satisfaction.
• Collaborating with internal and external parties to conduct thorough case investigations, ensuring quality and timely responses.
• Following up with pre-sales & post-sales service issues, including promotions.
• Liaise with sales, purchasing, and warehouse teams to manage product listings, ensure timely inventory replenishment, and consolidate regular reports to support performance review and continuous improvement.
• Consolidate regular reports for review and improvement.
• PR experience is preferred.

Requirements :

• Higher Diploma or above in Business Administration, Communications, Hospitality, or related disciplines
• Minimum 2 years of working experience in customer service field (marketing / retail experience an advantage)
• Good command of spoken and written English, Cantonese, and Mandarin (Putonghua).
• Able to multitask effectively and work independently under pressure
• Excellent communication, interpersonal, and problem-solving skills
• Proficient in MS Office, Chinese Word Processing, and familiar with CRM systems
• Immediate availability preferred
• Positive attitude with a customer-first mindset