Customer Service Executive

As a Customer Care Executive, you will be responsible for ensuring exceptional customer experiences through effective communication, problem-solving, and relationship-building. You will serve as the primary point of contact for customers, addressing their inquiries, resolving issues, and providing assistance to enhance their overall satisfaction. Your role will contribute to maintaining a positive brand image and fostering long-lasting customer relationships.

Responsibilities:

• Provide accurate and detailed information about the
  breakdown or other related services.
• Assist customers in troubleshooting technical issues and guiding them through solutions.
• Handle and resolve customer complaints, escalating complex issues to appropriate departments when necessary.
• Maintain accurate records of customer interactions and transactions in the CRM system.
• Collaborate with internal teams to address customer needs, provide feedback, and contribute to process improvements.
• Follow up with customers to ensure their issues are fully resolved and their satisfaction is achieved.
• Participate in ongoing training and development programs to enhance customer service skills.

Qualification:
High school diploma or equivalent in the field of automotive industry & mechanical engineering.
Strong verbal and written communication skills with interpersonal and active listening abilities.
Proficiency in using customer relationship management (CRM) software and other relevant tools.
Ability to adapt and respond effectively to various customer personalities and situations.
Problem-solving skills with a solution-oriented mindset.