Customer Service Executive

• Ensure the entire Customer Service functions and activities are running smoothly and efficiently.
• Formulates Customer Service policies, procedures and practices to ensure which are in line with the Company's business requirements, national and industry standards.
• Provide functional guidance, advice, information, and to support the Management on Customer Service related policies, procedures and practices.
• Assist in implementing process changes to improve order accuracy, service responsiveness, and documentation practices
• Ensure shipment document (invoice, packing list, BL, CO, insurance, customs) are ready before dispatch.
• Maintain accurate SAP posting for delivery, sales, invoice and other related documentation.
• Liaise with internal teams to ensure smooth order processing.
• Support execution of urgent orders while maintaining overall service quality.

Requirements:

• Candidate must possess at least Diploma/ Advanced/ Higher/Graduate Diploma/Degree in Business Management or equivalent.
• At least 3 Year(s) of working experience in the related field
• Required language(s): English, Bahasa Malaysia, Mandarin with excellent written & communication skills.
• Candidates fluent in Mandarin preferred as role requires candidate to deal with Mandarin speaking clients.
• Must be strong in self-discipline with positive working attitude
• Preferably Executive specialized in Clerical/Administrative Support or equivalent.

We are looking for person who are:

• Independent and high efficiency
• Problem solving skill
• Reliable and trustworthy
• Able to multi task
• Self-driven, take initiatives & responsible in handling tasks.

Work Location

PMB Aluminium Sdn Bhd
Lot 6464, Batu 5 3 4, Jalan Kapar, Kampung Sementa, 42100 Klang, Selangor