Customer Service Executive

What You'll Doing:

• Experienced in B2B customer service industry.
• Handle daily customer’s order fulfilment, and a strong commitment to ensure delivery in a timely and accurately manner.
• Handle daily customers’ incoming and outgoing calls, emailing.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ request.
• Regular feedback to the management customer’s comments, feedbacks on our products and services.
• Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
• Assist in new product testing, implementation and launches.
• Responsible for deploying and applying all company policies, procedures and standards.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed

More About You:

• Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent
• Minimum experience 2-5 years of experience in both / either OR handling inbound and outbound calls preferably from banking industry
• Ability to speak good level of English ; its a plus if you are able to converse in Chinese language to handle customers with this language proficiency

Note: Personal belongings and electronic devices must be stored in designated lockers before entering the "Highly Security Area" operational area