Customer Service Executive

Position: Customer Service Executive

Department: Customer Service / Administration
Location: Ahmedabad, Gujarat
Employment Type: Full-Time

Job Summary

We are looking for a confident and customer-focused Customer Service Executive to handle customer communication, calling, administrative activities, and day-to-day coordination. The ideal candidate should have fluent English communication skills, a professional attitude, and the ability to manage customer queries effectively.

Key Responsibilities

• Handle inbound and outbound customer calls professionally and efficiently.
• Communicate with customers in fluent and professional English.
• Understand customer requirements and provide appropriate information or assistance.
• Follow up with customers regarding pending queries, documents, appointments, and other requirements.
• Maintain accurate records of customer interactions, follow-ups, and relevant information.
• Perform day-to-day administrative and coordination activities.
• Assist the team with data entry, documentation, filing, and maintaining records.
• Coordinate with internal teams to resolve customer queries and ensure timely responses.
• Escalate complex customer issues to the appropriate department or supervisor.
• Maintain a professional and positive relationship with customers.
• Prepare basic reports, updates, and communication as required.
• Ensure all customer and administrative tasks are completed within the required timelines.

Required Skills & Qualifications

• Fluent English communication skills both verbal and written.
• Good telephone etiquette and customer-handling skills.
• Previous experience in customer service, customer calling, administration, or a similar role.
• Good knowledge of MS Office, particularly Excel and Word.
• Strong follow-up and coordination skills.
• Good organizational and time-management abilities.
• Ability to multitask and manage multiple customer requests.
• Professional, polite, and confident personality.
• Ability to work independently as well as part of a team.

Preferred Experience

• 0–3 years of experience in customer service, administration, telecalling, or a related role.
• Experience dealing with international/Australian customers will be an advantage.

Key Competencies

• Excellent English communication
• Customer service orientation
• Telephone handling
• Administration skills
• Follow-up and coordination
• Problem-solving
• Attention to detail
• Time management
• Teamwor