Customer Service Executive

Responsibilities

• Track and oversee all existing maintenance contracts to ensure timely service delivery
• Schedule maintenance appointments with customers when maintenance is due
• Coordinate with technicians to perform scheduled maintenance tasks
• Liaise with accounts to invoice maintenance jobs promptly after completion
• Email and follow up with customers to reorder consumables such as pads and batteries after expiry
• Email and follow up with customers to obtain new purchase orders or signed quotations for contract renewals before expiry
• Handle incoming phone calls and respond to sales enquiries professionally
• Handle incoming phone call, sales enquiries and prepare sales quotation
• Support and complete any ad hoc projects assigned

Requirements

• Patience and attentiveness when interacting with customers
• Strong team player with excellent interpersonal and communication skills
• Ability to remain calm under pressure and resolve conflicts with professionalism
• Good time management skill
• Proficient in computer applications, including Microsoft Office
• Experience working in customer support roles
• Minimum GCE ‘A’ Levels or Diploma