Customer Service Executive

Role & responsibilities

• Handle customer complaints and provide appropriate solutions within defined timelines, ensuring follow-up

until resolution.

• Convert inquiries into sales.
• Follow up regularly on warm and cold leads to maximize conversion opportunities.
• Provide accurate, valid, and complete information to customers using the right tools and resources.
• Maintain records of customer interactions, update account information, and manage documentation

accurately.

• Identify and assess customers needs to achieve high satisfaction levels.
• Manage large volumes of incoming calls efficiently and prioritize based on urgency.
• Build and maintain strong relationships with customers through open and positive communication.

Mandatory requirements for this position

• Education: Bachelor’s degree in any discipline.

• Experience: Minimum 1 year of customer support experience in the service industry.

• Excellent verbal and written communication skills.

• Strong problem-solving and issue-handling abilities.

• Ability to handle customers with patience and a positive attitude.

• Proactive approach to resolving situations and managing challenges.

• Basic computer and MS Excel knowledge.

• Sense of responsibility and ownership for customer satisfaction.

• Strong communication and negotiation skills.

• Ability to handle objections and convert leads effectively.

• Target-driven and result-oriented approach.

• Good understanding of sales funnels and lead management