Customer Service Executive

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team. This is an excellent opportunity for freshers who want to start their career in customer service.

The selected candidate will be responsible for assisting customers, resolving their queries, providing accurate information, and ensuring a positive customer experience.

Key Responsibilities

• Handle customer queries through phone, email, chat, or other communication channels.
• Understand customer concerns and provide appropriate solutions.
• Resolve customer complaints professionally and within the required timelines.
• Provide accurate information about products, services, orders, or processes.
• Maintain proper records of customer interactions and transactions.
• Follow company policies, procedures, and customer service standards.
• Escalate complex issues to the appropriate team when required.
• Follow up with customers to ensure their concerns have been resolved.
• Maintain a positive, professional, and customer-friendly attitude.
• Achieve assigned customer service and performance targets.

Requirements

• Education: 12th Pass / Graduate in any discipline.
• Freshers are welcome to apply.
• Excellent verbal and written English communication skills.
• Good spoken English and confidence while communicating with customers.
• Good listening and problem-solving abilities.
• Basic knowledge of computers and MS Office.
• Ability to communicate politely and professionally with customers.
• Positive attitude and willingness to learn.
• Ability to work effectively in a team environment.
• Comfortable working in rotational shifts, if applicable.

Preferred Skills

• Customer-oriented approach.
• Strong interpersonal and communication skills.
• Patience and ability to handle difficult customers.
• Quick learner with a positive attitude.
• Ability to multitask and manage time effectively.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person