Customer Service Executive

Major Deliverables:

• Generate leads business from assigned dealership as well as the open market
• Maintain a healthy relationship with Dealers for sales objective.
• Ensuring Post Disbursal Documents (PDD) updation
• RC, First EMI Non starter collection its updation to maintain the portfolio
• Timely Communication to dealer s staff about the scheme / HO communication about payouts/RC, etc
• Ensure enhanced sourcing business at the dealer counter(s) being managed
• Ensure proper implementation of all the finance schemes in operation at Dealer level impart regular training on the same to the dealer Sales team
• Understanding of customers need and proper guidance / explanation of the finance schemes to the customers
• Daily sharing of MIS with case wise status of the leads given by dealership
• Minimum Nos. expected as per productivity matrix.
• Login to conversation - to maintain the targeted ratio.

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