Customer Service Executive

Job Description – Customer Service Executive

Process: INSULET VOICE | International Voice Process
Location: Thane
Work Mode: Work from Office
Shift: 24×7 Rotational Shifts | Any 9-hour shift
Working Days: 5 days working + 2 rotational week-offs
Age Limit: Up to 40 years

About the Role

We are hiring Customer Service Executives for an international voice-based customer support process. The selected candidates will handle customer interactions over the phone, understand their concerns, provide accurate information, and resolve queries while maintaining a high level of customer satisfaction.

The role requires excellent English communication skills, strong listening abilities, and a customer-focused approach.

Excellent communication skills are mandatory – No compromise.Key Responsibilities

• Handle inbound customer calls professionally and efficiently.
• Understand customer concerns and identify the exact nature of their queries.
• Provide accurate information and appropriate solutions.
• Assist customers with product- and service-related queries.
• Communicate clearly and professionally with international customers.
• Follow prescribed process guidelines, SOPs, and quality standards.
• Maintain proper documentation of customer interactions and resolutions.
• Resolve customer concerns within the defined turnaround time.
• Escalate complex or unresolved issues to the appropriate team.
• Ensure a positive customer experience during every interaction.
• Meet defined quality, productivity, customer satisfaction, and attendance parameters.
• Maintain professionalism and patience while handling difficult or irate customers.
• Work effectively in a fast-paced, target-driven environment.

Eligibility Criteria

• Graduates: Freshers and experienced candidates can apply.
• HSC candidates: Minimum 6 months of customer service or voice-process experience required.
• Prior experience in an international voice process, customer service, or BPO will be an advantage.
• Excellent spoken and written English communication is mandatory.
• Good listening and comprehension skills.
• Strong interpersonal and problem-solving abilities.
• Basic computer knowledge and familiarity with MS Office.
• Comfortable working in 24×7 rotational shifts.
• Comfortable with rotational weekly offs.
• Maximum age: 40 years.

Ideal Candidate Profile

We are looking for candidates who are:

• Fluent and confident in English.
• Customer-oriented and professional.
• Comfortable handling customers over the phone.
• Good listeners with strong comprehension skills.
• Patient and calm while handling customer concerns.
• Good at explaining information clearly.
• Comfortable with targets and performance parameters.
• Flexible with rotational shifts and weekly offs.
• Willing to work from the Thane office.

Shift & Work DetailsParameterDetailsShift24×7 rotationalShift DurationAny 9-hour shiftWorking Days5 days a weekWeek Off2 rotational week-offsLocationThaneWork ModeWork from OfficeSalary StructureCandidate ProfileIn-Hand SalaryGraduate Freshers₹24,000/monthExperienced Candidates₹28,000/monthSelection Process

Candidates may go through the following stages:

• HR Screening
• Communication / Assessment Round
• Operations / Process Round

Interview Mode: Telephonic interviews may be conducted.

Important Note

Excellent communication skills are mandatory for this position. Candidates must be comfortable communicating with international customers in English and working in a 24×7 rotational shift environment.

Interested candidates can share their updated CV to apply.

Pay: ₹24,000.00 - ₹28,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s):

• Are you comfortable working from the Thane office?
• Are you comfortable with 24×7 rotational shifts and rotational week-offs?
• Are you a graduate or HSC pass? What is your highest qualification?
• If HSC, do you have at least 6 months of voice-process experience?
• Do you have experience in an international voice process?
• What is your total experience in customer service or BPO?
• What is your current and expected in-hand salary?
• Are you comfortable with the offered salary of ₹24,000 for freshers / ₹28,000 for experienced candidates?
• How would you rate your English communication skills?
• Can you attend a telephonic interview and subsequent selection rounds?

Work Location: In person