R
Royaloak Incorporation
Customer Service Executive
Skills
Lead GenerationProcess Improvement
1 month ago
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Important information
Contract type:
Permanent
Location:
Bengaluru, Karnataka, India
Work mode:
Onsite
Published on:
15 September 2026
What they need
Role & responsibilities
Key Responsibilities
- Lead and manage the telecalling team to achieve sales and lead generation targets.
- Develop calling strategies, scripts, and follow-up processes.
- Monitor KPIs, call quality, productivity, and conversion rates.
- Train, mentor, and motivate team members.
- Coordinate with Sales and Marketing for campaigns and lead closures.
- Prepare MIS reports and performance dashboards.
- Handle customer escalations and ensure high customer satisfaction.
- Drive continuous process improvements and team engagement.
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