Customer Service Executive

Job Title: Customer Service Associate /Voice & Chat /
Department: Customer Service
Experience: 1-3 Years
Employment Type: Full-time
Work Location: Noida/Greater Noida
Shift: [Day/Rotational Shifts]

Job Summary

We are looking for a Customer Service Associate to manage customer interactions through inbound calls /chat channels, resolve customer queries, provide product/service information, and identify opportunities for upselling and cross-selling.

The ideal candidate should have excellent communication and written English skills, a customer-first approach, and the ability to understand customer needs and recommend relevant products or services.

Key Responsibilities

Voice Support

• Handle inbound customer calls professionally and efficiently.
• Understand customer requirements and provide accurate information and solutions.
• Resolve queries related to products, services, orders, accounts, payments, subscriptions, etc.
• Handle customer complaints and objections while maintaining a positive customer experience.
• Recommend relevant products, services, upgrades, or add-ons based on customer requirements.
• Follow call quality, process, compliance, and escalation guidelines.

Candidate Requirements

• Graduate/Undergraduate with good communication skills.
• 1-3 years of experience in customer service, BPO, telesales, inbound calling, chat support, or a related role.
• Excellent spoken and written English communication skills.
• Comfortable handling both voice and chat-based customer interactions.
• Good typing speed and accuracy for chat support.
• Strong active listening, problem-solving, and objection-handling skills.
• Customer-focused with a positive and professional attitude.
• Comfortable working with sales targets and performance metrics.
• Basic computer knowledge and familiarity with CRM/ticketing systems.
• Ability to multitask and work effectively in a fast-paced environment.

Key Skills

Customer Service | Verbal Communication | Objection Handling | Customer Retention | CRM |

Preferred Candidate Profile

Candidates from BPO, Contact Centre, Customer Support, E-commerce, Retail, Hospitality, BFSI, Telecom, or similar customer-facing industries are preferred.

What We Offer

• Competitive salary with performance-based incentives.
• Structured training and onboarding.
• Career growth opportunities in Customer Service and Sales.
• Professional and supportive work environment.
• Opportunity to develop skills across**, customer service.**

Contact

HR Tahira

9031040372