Customer Service Executive

Key responsibilities:

• Handle customer enquiries via email, phone, and other communication channels.
• Prepare quotations, proposals, agreements, and related documents for customers.
• Provide professional technical advice and testing solutions to meet customer needs.
• Liaise closely with laboratory teams on sample handling, testing requirements, and project scheduling to ensure smooth service delivery.
• Monitor testing progress and maintain accurate testing records for key accounts.
• Build and maintain strong relationships with existing customers while supporting business growth initiatives.
• Collaborate with sales and frontline teams to identify new business opportunities and enhance customer satisfaction.
• Keep customers informed of relevant regulatory updates and provide recommendations where appropriate.
• Ensure accuracy, quality, and timely completion of all assigned tasks.
• Perform ad hoc duties assigned by supervisors.

Requirements:

• Higher Diploma or above in Chemistry, Applied Science, or a related discipline.
• Candidates from non-chemistry backgrounds with laboratory experience are also welcome.
• Customer service, account servicing, or laboratory-related experience is an advantage.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Good command of written and spoken English and Chinese, including Mandarin.
• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.
• Project coordination or project management experience is an advantage.
• Self-motivated, proactive, responsible, and able to work independently.
• Fast learner with the ability to work under pressure and meet deadlines.

As a caring company, SGS not only offers a competitive remuneration package but also offers staff caring items to the right candidates, including:

• 5-day Work Week
• Double Pay and Performance Bonus
• Dental and Medical Benefits
• Accident Insurance and Life Insurance
• Annual Leave
• Birthday Leave
• Paid Maternity Leave, Paternity Leave, and Marriage Leave
• Career Advancement Opportunities
• On-the-Job Training
• Education and Training Subsidies
• Employee Assistance Program (EAP)
• Staff Activities

Interested parties please send your full resume with expected salary and date available by clicking "Quick Apply".

(Data received will be kept confidential and used for processing application only.)