Customer Service Executive

Company: Oltao Fans
Position: Customer Care Executive
Department: Customer Support / Customer Service
Location: Sukher, Udaipur
Employment Type: Full-time
Experience: 0–2 years

About the Role

We are looking for a customer-focused and responsible Customer Care Executive to handle customer queries, complaints, service requests, and follow-ups. The candidate will be responsible for ensuring a smooth customer experience and coordinating with internal teams to resolve issues efficiently.

Key Responsibilities

• Handle customer queries through phone calls, WhatsApp, email, and other communication channels.
• Understand customer concerns and provide accurate information regarding products, orders, delivery, installation, warranty, and service.
• Register and maintain records of customer complaints and service requests.
• Coordinate with the sales, service, warehouse, and technical teams for timely resolution of customer issues.
• Follow up with customers regarding pending complaints, service visits, replacements, repairs, and deliveries.
• Keep customers updated about the status of their requests.
• Handle customer complaints professionally and ensure appropriate resolution.
• Maintain accurate customer and service records in CRM, Excel, or other internal systems.
• Escalate complex or unresolved issues to the appropriate manager or department.
• Collect customer feedback and communicate recurring issues to the management team.
• Maintain a professional and positive relationship with customers.
• Ensure timely closure of customer complaints and service tickets.
• Support the team with basic administrative and customer-related tasks when required.

Required Skills

• Good verbal and written communication skills.
• Fulency in both English & Hindi
• Customer-oriented approach with patience and a positive attitude.
• Good listening and problem-solving skills.
• Comfortable communicating with customers over phone and WhatsApp.
• Basic knowledge of MS Excel, Google Sheets, CRM, or similar tools.
• Ability to coordinate with multiple teams and follow up regularly.
• Ability to handle difficult or dissatisfied customers professionally.
• Good organizational and time-management skills.
• Ability to work independently as well as part of a team.

Qualifications

• Graduate in any discipline preferred.
• Freshers can apply if they have good communication and customer-handling skills.
• Prior experience in customer care, customer support, telecalling, or after-sales service will be an advantage.

Key Performance Indicators (KPIs)

• Customer complaint resolution time
• Number of complaints resolved/closed
• Customer satisfaction and feedback
• Follow-up and response time
• Accuracy of customer/service records
• Timely coordination with internal teams
• Reduction in pending/open customer complaints

Ideal Candidate

The ideal candidate should be polite, patient, proactive, and solution-oriented, with the ability to communicate effectively with customers and coordinate internally to ensure that customer issues are resolved within the expected timeline.

If interested, apply to [email protected]

Pay: ₹12,000.00 - ₹25,000.00 per month

Experience:

• Customer support: 1 year (Preferred)

Work Location: In person