Customer Service Executive

SAC Berhad is a publicly listed company and an established leader in the paint manufacturing industry. As we continue to expand our footprint across different regions in Malaysia, we are seeking a high-performing, self-driven Customer Service Executive to support our growth within Malaysia.

Key Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Respond promptly and accurately to customer inquiries across various channels (phone, email, WhatsApp, etc.)
• Acknowledge and resolve customer complaints in a timely and effective manner
• Develop in-depth product knowledge to confidently answer customer questions
• Process customer orders, forms, applications, and requests accurately
• Maintain proper records of customer interactions, transactions, comments, and complaints
• Liaise and coordinate with internal departments (sales, logistics, technical, etc.) to ensure smooth order fulfilment
• Provide feedback and suggestions to improve the efficiency of customer service processes
• Supervise and guide a team of junior customer service representatives
• Ensure overall customer satisfaction through consistent, professional support

Requirements

• Minimum Diploma in any field
• At least 1–2 years of relevant working experience, preferably in customer service or a related field
• Able to work independently with minimal supervision
• Strong communication and interpersonal skills
• Proficient in Microsoft Office and comfortable using CRM or order-processing systems
• Good command of English and Bahasa Malaysia (Additional languages: Mandarin- an advantage)

What We Offer

• Opportunity to grow within a listed, established manufacturing group
• Exposure to cross-functional coordination across regions in Malaysia
• A collaborative and supportive work environment