Customer Service Executive

About the role

Reporting to the Customer Service Manager, you will be responsible for liaising with Business/Account Managers, Operational, Quality and Warehouse Personnel; Providing a high level of service to our valuable customers by ensuring all customer requests/enquiries are actioned professionally and in a timely manner.

Work Location : Bangna

Reporting to : Customer Service Manager

Key responsibilities

• Being the main point of contact with our customers, proactive and providing the highest level of customer service
• Maintain professional, timely, and effective communication with all parties externally and internally
• Develop and maintain excellent relationships with our valuable customers
• Responsible for all aspects of account management including order management, export shipment process / administration, master data maintenance, credit/debit processing, complaint handling, follow up payment
• Prepare shipping document (Invoice, Packing list, etc), booking shipment and arrange all Export shipment process
• Ensure service issues do not arise by clarifying customer requests and managing expectations – determine cause of any issue, seeking solutions and escalating appropriately
• Maintain up-to-date knowledge of client's business, relevant products, the market, processes and suppliers
• Follow through the entire ordering cycle from order entry to delivery, liaising with Production, Supply Chain and Finance teams at the appropriate steps
• Other ad-hoc duties assigned as and when required

About you

• A minimum of 2 years Customer Care experience, Export Dept and/or Supply Chain experience in the FMCG Sector
• Excellent communication skills English & Thai - verbal and written
• Demonstrate strong organisational and time management skills
• High energy levels coupled with assertiveness and initiative
• The ability to work autonomously as well as in a team
• A working knowledge of an in-house proficiency in Microsoft Office or a similar package is essential
• SAP/SFDC experience is highly regarded