Customer Service Executive

About the role

Capstone Asset is seeking a Customer Service Executive to own the post-sale buyer relationship across our portfolio of residential and hospitality developments. This role becomes the buyer's primary point of contact from the moment a sale is closed — guiding them through payments and the ownership transfer process, and remaining available to them well beyond handover. As a growing company with an expanding and increasingly diverse project pipeline, we're looking for someone comfortable wearing multiple hats, adapting to new processes as they arise, and delivering the same standard of care.

Key responsibilities

• Serve as the buyer's main point of contact following the close of sale, through to transfer and beyond.
• Guide buyers clearly through invoice payments and other post-sale requirements.
• Walk buyers through the ownership transfer process, including required documentation and identification.
• Coordinate with internal teams handling contracts, invoicing, and legal documentation to keep buyers informed and documents moving.
• Follow up proactively with buyers to keep payments, registrations, and paperwork on schedule.
• Respond to buyer inquiries with clarity, patience, and professionalism at every stage of ownership.
• Adapt processes and communication style to suit different projects, document types, and buyer profiles as the portfolio grows.
• Plan upcoming priorities for the buyer relationship and transfer process, and report on the results of cases handled, so performance in this area can be reviewed on an ongoing basis.
• Take on new responsibilities as they arise, keeping up with a small, fast-growing team.

About you

• Bachelor's degree in a related field.
• Prior experience in customer service, client relations, or a similar client-facing role preferred.
• Prior experience with ownership transfer processes and government-related documentation is important.
• Excellent interpersonal skills, with the poise to build trust with a wide range of clients, from everyday buyers to high-net-worth individuals.
• Even-tempered and emotionally intelligent — able to stay composed under pressure, read a situation well, and respond thoughtfully rather than reactively.
• Fluent in English, written and spoken, for communication with an international client base. Additional language proficiency a plus.
• Highly organized, with the ability to manage multiple buyers, documents, and timelines simultaneously.
• Able to travel between Bangkok and Phuket frequently and when needed.
• Flexible and adaptable, with a willingness to grow into new responsibilities as the company and its projects expand.

About us

Capstone Asset is a Thai real estate developer and investor dedicated to transforming communities through lifestyle-led investments in the residential, hospitality and commercial spaces across Thailand's gateway cities. Reflecting our ethos of 'One Project, One Brand,' we create bespoke developments uniquely designed to meet the evolving needs of today's consumer, combining intelligent design, functionality and unmatched quality. The current management team has jointly originated, invested in, and developed real estate projects with a total value exceeding USD 600 million.