Customer Service Executive

About the role

Teknicast Sdn Bhd is seeking a Customer Service Executive to join our team in Teluk Panglima Garang, Selangor. This is a full-time position that plays a crucial role in maintaining and enhancing our customer relationships across with our customers worldwide. As a Customer Service Executive, you will be the primary point of contact for our customers, ensuring their inquiries and concerns are addressed promptly and professionally. This role is integral to our commitment to delivering exceptional service and building long-term partnerships with our customers.

Key responsibilities

• Manage customer sales through forecast and communication with customer.

• Received, process and follow through customer orders/deliveries.

• Track shipments and provide regular updates on delivery status

• Provide customer order status on timely basis, discuss and advise customer for any changes incur.

• Provide timely information for production planner and logistics to meet customer requirements. Work with internal team (Planning, Production & Logistics) to ensure order fulfilment.

• Schedule of orders to meet customers' requirements and production capacity.

• Resolve customer complaints and concerns, escalating complex issues to management when necessary

• Coordinate with logistics and operations teams to ensure smooth order fulfilment and delivery

• Fulfil commitments made to customers by ensuring optimum service level at all time and benchmark against the customer KPI measurement.

What we're looking for

• Proven experience in a customer service or customer-facing role, preferably in the manufacturing industry

• Excellent communication and negotiation skills with the ability to build rapport with clients

• Strong organisational and time management abilities to handle multiple customer requests simultaneously

• Proficiency in using Microsoft Office applications and M3 (ERP software).

• Problem-solving mindset with the ability to find practical solutions to customer issues

• Ability to work independently

• Fluency in English and Malay; additional languages are advantageous

• Preferably with tertiary qualifications and minimum 1 to 3 years experience in customer service.

What we offer

We are committed to supporting the professional development and wellbeing of our employees. Teknicast Sdn Bhd offers a competitive remuneration package that includes a basic salary commensurate with experience, employee benefits such as medical coverage, and opportunities for career advancement within the company. We foster a collaborative and inclusive work environment where your contributions are valued and recognised. Additionally, we provide ongoing training and development programmes to help you enhance your skills and progress in your career. We believe in maintaining a healthy work-life balance and encourage open communication between management and staff.

About us

Teknicast is a high pressure aluminium die casting manufacturer based in Malaysia which started its operations back in 1983. The company is more than 40 years in the industry supplying high-pressure aluminium die casting parts with complex features to MNC all around the world. Apart from being a die casting company, we are your one-stop center and provide fully-integrated in-house services such as aluminium die casting service, machining services, trimming, leak test, aluminium casting impregnation, painting and assembly, etc tailored to meet the diverse needs of multinational corporations (MNCs) worldwide.

We are committed to delivering high-quality products and services to our clients whilst maintaining the highest standards of professionalism and integrity. Our team is dedicated to innovation, efficiency and customer satisfaction. We pride ourselves on our ability to adapt to the evolving needs of our industry and our commitment to building lasting relationships with our customers and partners. Joining Teknicast Sdn Bhd means being part of a dynamic organisation that values expertise, reliability and teamwork.

Apply now

If you are a motivated and customer-focused professional looking to advance your career in customer service within the manufacturing, transport and logistics industry, we would like to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in this position. We look forward to reviewing your application.