Customer Service Executive

Roles and Responsibilities

• Handle customer queries via phone emails, and chats to resolve their issues in a timely and professional manner.
• Provide accurate information on products/services offered by the company to meet customers' needs.
• Escalate complex issues to senior team members or supervisors when necessary.
• Maintain records of all interactions with customers using CRM software.

Desired Candidate Profile

• 6 month - 4 years of experience in Banking customer service.
• Excellent communication skills with ability to handle multiple conversations simultaneously.
• Proficiency in solving queries related to banking/finance domain knowledge an added advantage.