Customer Service Executive

Job description- CS IMPORT /EXPORT

• Ensure customer’s orders are processed & reply in a timely and accurately manner. To attend customer inquiry and complaints via phone call and email.
• Issue Confirmation Booking
• Manage bookings/shipments including other modes of transport.
• Liaise with Carrier/ NVOCC/ Consolidator/ Transporters/ Haulier to ensure smooth delivery of cargo
• Preparation of all import/ export shipment documents such as Delivery Order, Authorization Letter, Bill of Ladings, etc.
• Generate sales lead to local team for further developments
• Monitor & Maintain Weekly Vessel Schedule
• Ensure no additional cost (example: Storage, Demurrage, Removal & Detention)
• Ensure no gaps and all processes are always ahead of time
• Compute accurate data & stats (e.g Shipment/Container vol etc)
• Perform and ensure accurate billing
• Weekly / Monthly filling job report
• Provide support for ad-hoc if request.

Job Requirement:

• Candidate must possess at least a SPM/STPM/Diploma, Advanced/Higher/Graduate Diploma, Logistic/Transportation, Maritime Studies or equivalent.
• Required language(s): Bahasa Malaysia, English
• Candidate who able to speak Mandarin is an added advantage as this position required the candidate to deal with Mandarin speaking customers.
• At least 1 years of working experience in Freight Forwarding (Import or Export)
• Candidate with INCOTERM knowledge is an added advantage.
• Good interpersonal and communication skills, mature, dedicated, and responsible
• Able to work independently and under pressure with confident skill level

Job Types: Full-time, Permanent