Customer Service Executive

Attend to customer's enquiries on job order status, availability and co-ordination of tasks.

Execution of customer's orders, processing and summarizing the essential information given into the job order form with required attachments.

Use of Trade-net to provide the Value-Added Service of permit declaration for customers.

Prepare orders for Planner and follow-up with customers when there are incomplete information or documents.

Coordination for booking of chemcare in PSA for DG Isotanks or containers.

Collate information for planner if there are any changes for the day itself for delivery.

Ensure all delivery orders/ weighing tickets are received once job completed and forward to customers as proof of delivery.

Closing of job orders for billing once job is completed.

Prepare documents and arrange for dispatch to deliver to shipping lines/ customers.

Attending to customer's request for quotes, checking of trucking rates, invoice discrepancies etc.

Job Requirements: -

Minimum Diploma in Logistics, Supply Chain Management, International Business, or a related field.

At least 1 year of working experience in the transport and logistics industry.

Strong attention to detail and ability to work under pressure.

Excellent organizational and problem-solving skills.

HEAN NERNG LOGISTICS PTE LTD