Customer Service Executive

Join the dynamic team at NATURELAND SINGAPORE PTE. LTD. as a Customer Service Executive.

In this full-time role located in the Central Region, you will be the friendly face and voice representing our company, providing exceptional customer service and support to our valued clients.

• To provide excellent service performance to customers .
• To answer enquiries and address feedback (both compliments and complaints) from customers.
• If necessary, escalate the feedback to the supervisor.
• To listen carefully to customers’ requests (including appointment bookings, service purchases, and memberships) and carry them out accurately.
• To interact with both internal and external customers clearly and politely.
• To clean and maintain the neatness and cleanliness of the counter.
• To perform administrative duties such as ensuring customers fill in the e-form for each visit, settling daily sales figures, and checking insurance packages.

Customer Interaction & Front Desk Management ·

• Greet all customers with a smile upon entering Natureland.
• Ensure all customer sign in using the tablet providing their full name before the start of any services.
• Answer phone calls for reservations in a polite and professional manner.
• Monitor and respond promptly to reservations, queries, and complaints received via email and WhatsApp.
• Confirm service type and duration with customers; communicate politely without disturbing them. ·
• Build and maintain good customer relationships to enhance satisfaction and loyalty.

Staff, Scheduling & Operations Oversight ·

• Arrange and manage therapist and receptionist work schedules to ensure optimal coverage and productivity.
• Oversee and update the outlet daily schedule board, including therapist assignments and room usage. ·
• Assign therapists appropriately to customers and ensure full understanding of retail products and service types.
• Handle staff-related issues professionally and lead the team with fairness and authority.
• Share information and updates with therapists and receptionists promptly after each monthly management meeting.
• Ensure daily outlet operations run smoothly, resolving disruptions proactively.

Job Requirement & Qualifications:

• Minimum GCE ‘O’ Level, Nitec, or equivalent qualification.
• Previous experience in customer service or hospitality.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency in Microsoft Office and booking software and POS system.
• Comfortable working in a fast-paced environment.
• Professional attitude and well-groomed appearance.
• Ability to work flexible hours, including evenings, weekends, and public holidays, as per operational needs.
• A positive attitude and a proactive approach to problem-solving.
• Strong organizational skills and attention to detail.
• Working Hours: Shift-based including weekends and public holidays.

ADDITIONAL: Computer and IT skills/knowledge are an advantage.

Pay: $3,500.00 - $4,500.00 per month

Benefits:

• Employee discount

Work Location: In person