Customer Service Executive

Do you want to be part of a business that creates thecolorful joys of life and happy memories? Imagine complimentary stays at 5-star properties globally!

Are you keen to be part of a dynamic, proprietary global contact centre servicing its customers? If you are looking for a career and not just a job, at Shangri-La, we make that HAPPEN!

What will you learn and be a part of?

• Be part of our multilingual sales-oriented service team, supporting our customers on their Reservations and Loyalty Program Queries
• Get comfortable in handling emails, calls and potentially chats
• Receive industry-best training that will equip you with soft and technical skills for the role.
• Gain confidence in meeting and exceeding the expectations of our global customers.
• The opportunity to work and grow in a diverse culture with a rewarding career
• Gain personally and professionally through in-house Development Trainings

What are we looking for?

• A minimum of 1 year of experience in a contact center, hospitality, travel agency, or customer service role.
• SPM/STPM/diploma/degree holder, preferably with at least 1 year of experience in customer service, but fresh graduates are welcome to apply!
• Computer-literate and internet-savvy.
• A positive attitude and a team-oriented mindset with a dedication to providing exceptional customer service.
• Ability to work under pressure to meet or exceed set performance standards
• Excellent spoken and written English.
• Ability to converse & write in Mandarin & Cantonese will be added advantage to serve the respective markets and liaise with Mandarin-speaking clients and stakeholders.
• Willing to work in a rotation-shift (24/7) environment.
• Open to Malaysians only

We offer the following benefits:

• A complimentary stay at any of our hotels worldwide (T&C Apply)
• 5-day work week (shift-based)
• Competitive monthly salary of up to RM4,000, inclusive of meal, shift, transport, and language allowances.
• Discretionary performance-based bonuses and incentives.
• Paid training programs and opportunities for career development.
• Comprehensive coverage includes SOCSO, EPF, EIS, and medical insurance.
• Annual preventive health screening