Customer Service Executive

Build Your Career with Dimerco

Looking to level up? Join Dimerco and unleash your potential!

We’re looking for responsible, self-motivated individuals ready to grow in the fast-paced world of global shipping and logistics. At Dimerco, we provide a supportive learning environment, professional training, and pathways to career success. Our mission is simple yet powerful: to open doors for talented people and equip them with the skills to achieve their career dreams.

About Dimerco

Dimerco Express Group helps businesses move goods around the world smoothly by managing international shipping, customs compliance, and warehousing. Our projects primarily connect Asia’s manufacturing and logistics hubs with each other, and with North America and Europe, creating seamless trade links across continents. Founded in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80 contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe.

Job Responsibilities

• Manage assigned customer accounts and maintain satisfactory service levels by ensuring customer requirements and agreed service standards are met.
• Coordinate and arrange daily warehouse inbound and outbound operations, working closely with customers, warehouse teams, transport vendors and internal functions.
• Manage warehouse inventory to maintain a high level of accuracy, including stock reconciliation, cycle counts, discrepancy investigation and inventory adjustments.
• Prepare customized inventory, operational and customer reports according to customer requirements.
• Handle customer enquiries, operational exceptions and inventory discrepancies, and coordinate timely corrective actions with relevant parties.
• Prepare and verify shipment and operational documentation, including checking customs declaration forms against shipping documents for accuracy and completeness.
• Maintain accurate and timely transaction records in the Warehouse Management System (WMS) and other relevant systems.
• Prepare customers’ monthly statements, billing information and invoices, ensuring chargeable activities are accurately captured and billed on time.
• Monitor service performance and operational KPIs, and support customer review meetings where required.
• Identify recurring operational or service issues and work with relevant teams to improve processes, service quality and operational efficiency.
• Support new customer onboarding, implementation of operational requirements and other duties or projects assigned by management.

Job Requirements

• No work-pass sponsorship is available.
• Fresh graduates and candidates without prior logistics experience are welcome to apply.
• Diploma or Degree in Logistics, Supply Chain, Business or a related discipline is preferred; relevant experience may be considered.
• Comfortable working in a warehouse and operational environment.
• Detail-oriented, responsible and able to manage multiple tasks accurately.
• Good communication and coordination skills.
• Proficient in Microsoft Excel and other Microsoft Office applications.
• Willing to learn warehouse systems, customer requirements and logistics processes.
• Work location is at Alps Avenue

Why Join Dimerco?

Want to be part of a company that’s shaping the future of international freight and logistics? At Dimerco, your growth matters! We provide:

Training and career support: structured programs to help you grow professionally.

Global exposure: collaborate with international colleagues and gain opportunities to travel abroad.

Effective communication: a flat structure that minimizes hierarchy and organizational layers.

Cross-functional collaboration: work closely with diverse teams across regions and disciplines.

Innovation-driven culture: leverage technology and new solutions to stay ahead in logistics.

Career mobility: opportunities to take on global assignments and advance within the organization.

What are you waiting for? Hit apply!

Job Type: Full-time

Pay: $2,800.00 - $3,400.00 per month

Work Location: In person