Customer Service Executive

Job Title: Customer Service Executive

Department/Function: Customer Experience

Job Purpose:

Are you someone who thrives on solving problems and creating memorable customer experiences? As a Customer Service Executive – you’ll be the voice our customer's trust. You’ll handle credit card queries with empathy, speed, and precision—turning everyday interactions into moments of delight. If you’re ready to be part of a high-energy team that values service excellence, innovation, and growth, this is your chance to shine in a 24x7 dynamic environment.

Roles & Responsibilities:

• Handle inbound customer queries related to credit cards with speed and accuracy
• Maintain high service quality (SQ), first contact resolution (FCR), and average handling time (AHT)
• Ensure timely resolution of customer requests within defined turnaround time (TAT)
• Promote migration to alternate service channels for improved efficiency
• Drive Net Promoter Score (NPS) through positive customer interactions
• Upsell identified products to support revenue generation
• Adhere to weekly shift schedules, including rotational shifts (24x7)
• Support and drive key initiatives within the Customer Contact Centre
• Contribute to overall service excellence and operational efficiency.
• Excellent communication skills in English and Hindi; regional languages are a plus
• Strong problem-solving and decision-making abilities
• Customer-centric mindset with a focus on service quality
• Comfortable working in rotational shifts, including weekends and holidays
• Proficient in using computer systems and CRM tools.

Educational Qualifications:

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience: 0 - 2 years of relevant experience

Pay: ₹15,000.00 - ₹33,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person