Customer Service Executive

About the role

Provide introductory information about the company and its products and services to new customers. Respond to customer inquiries and advise customers on products or services to best suit their specific requirements. Prepare quotations and follow up with customers for their acceptance. Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met. Prepare delivery orders and other relevant documents. Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers' requirements/instructions are addressed. Resolve customers' concerns and build and maintain long term business relationships with new and existing customers.

Key responsibilities

• Provide introductory information about the company and its products and services to new customers
• Respond to customer inquiries
• Advise customers on products or services to best suit their specific requirements
• Prepare quotations and follow up with customers for their acceptance
• Document customer interactions when necessary, compiling job related documents to ensure that customer requirements are met
• Prepare delivery orders and other relevant documents
• Communicate all necessary job requirements clearly and efficiently to other stakeholders to ensure that customers' requirements/instructions are addressed
• Resolve customers' concerns
• Build and maintain long term business relationship with new and existing customers

About you

• Minimally 2 years of working experience, with experiences handling container shipment
• Prior customer service or sales coordinator experience will be an advantage
• Preferably with knowledge for import and export shipments
• Experience in logistics industry will be an advantage
• Friendly and welcoming disposition
• Has initiative, independent and able to work in dynamic environment
• Good command of written and verbal English
• Excellent organizational and multitasking skills