Customer Service Executive

About Us

Founded in 2015, SG Gymnastic Academy Pte Ltd, trading as Bianka Panova Academy (BPA) is Singapore’s premier rhythmic gymnastics school. Co-founded by nine-time World Champion, Bianka Panova alongside Managing Director Daniela Michaely, BPA is dedicated to providing world-class gymnastics training while empowering young athletes through the perfect blend of sport and artistry.

Job Duties:

• Deliver and ensure professionalism and smooth customer service experience is delivered at all times to the all stakeholders.
• Accountable for all correspondence matters (class scheduling, updates, announcements etc) with parents and students via various communication platform.
• Manage escalated customer inquiries or complaints, resolving issues promptly and effectively to ensure customer satisfaction and retention.
• Provide administrative support to coaches, for example managing the assessment exercise of students with the tabulation, presentation and deliverance of the assessment reports to the all stakeholders.
• Maintain close communication with the coaching team to ensure accurate and update information is communicated and vice versa.
• Upkeep of students database records and manage class schedule in the CRM systems.
• Manage inventory level for merchandise.
• Responsible for the issuance of all term invoices and merchandise sales
• Liaise with building management on any maintenance issues and facilities requests.
• Ensure that the overall presentation of Academy venue is in proper, clean and safe condition
• Handle all matters and correspondence with Singapore Gymnastic Association.
• · Support management to ensure smooth operations process and flow for all events (trainings, competitions etc)
• Provide inter-department assistance such as sales, marketing & finance to ensure alignment in customer service initiatives and address customer needs effectively.
• Comply with child safe sport commitment established by the company
• Execute ad-hoc duties as assigned by management.

Pay: $3,000.00 - $4,000.00 per month

Work Location: In person