Customer Service Executive

Key Responsibilities

• Handle customer enquiries, sales support requests, and quotation preparation for air freight shipments.
• Manage import, export, cross-trade, oversized cargo, and cross-border trucking enquiries and arrangements.
• Coordinate with internal departments, customers, overseas agents, operations teams, and internal departments to ensure smooth shipment execution.
• Liaise with carriers, airlines, agents for booking and shipment updates.
• Prepare competitive pricing, RFQs, and freight solutions based on customer and project requirements.
• Ensure timely and accurate completion of shipping documents, reports, and customer records.
• Support key accounts by responding to service requests and resolving shipment-related issues promptly.
• Handle customer complaints professionally and provide effective solutions
• Maintain service quality and customer satisfaction by following standard procedures and preventing recurring issues.
• Perform other duties as assigned.

Requirements

• Minimum Diploma with 2 years of relevant experience in freight forwarding, logistics, customer service, or sales support.
• Knowledgeable of air freight, import, export, or cross-trade shipment procedures.
• Good communication skills with a customer-focused attitude.
• Able to work independently and as part of a team in a fast-pace

Grow your career with a role that provides stability, development, and opportunities for advancement.

Note: Direct Hire Only. Recruitment agencies will not be entertained.

About us:
TCI EXPRESS is Asia’a largest express Delivery company focusing on Express LTL, FTL, Air Express, Rail Express, Cold Chain Express, and E-commerce.

We specialize in offering time-definite solutions across more than 150 countries.

Overview:
TCI Express Pte Ltd is seeking a Business Development, Air Freight Specialist who will be tasked with driving business growth for international air cargo services. This role focuses on achieving sales targets and profitable growth for both import and export air cargo. The manager will actively hunt for new business opportunities, targeting both established corporate clients and SMEs. A significant part of the role involves preparing sales strategies for key accounts and promoting air freight services on specified trade lanes. The manager is also responsible for developing sales forecasts and budget management to ensure financial targets are met.