Customer Service Executive

Responsibilities

Coordinate with customers on shipment and delivery enquires

Providing prompt and professional attention to all their requests or problems

Process all job orders into the system promptly and accurately

Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely

Liaise with different internal department & external contractor when required

Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes

Timely monitoring and update of vessel details via Port net

Build and maintain good rapport with customers to fulfil their requirement

Respond to emails, phone calls, and other forms of correspondence.

Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage

Diploma holder or its equivalent with 2 years of work experience

Good phone etiquette, problem solving, good communication and organization skills

Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..

Customer service oriented, team player with initiative and willing to take on responsibilities

Ability to respond to ad-hoc and urgent demand on timely and professionally