CUSTOMER SERVICE EXECUTIVE

We are looking for a

Customer Service Executive

to join our team and support our customer communication and marketing activities. The ideal candidate should be comfortable communicating with customers via WhatsApp and willing to support livestream and promotional activities when required.

Job Responsibilities

Respond to and manage customer enquiries via WhatsApp and other communication channels.

Provide prompt, friendly and professional customer service.

Assist customers with enquiries on services, promotions, appointments and general information.

Follow up with customers and assist in converting enquiries into bookings or sales where appropriate.

Support the marketing team during

livestream sessions

, including replying to customer messages and enquiries in real time.

Assist with promotional campaigns, marketing activities and other customer engagement initiatives.

Coordinate with the relevant teams to ensure customer enquiries are properly followed up.

Maintain accurate records of customer enquiries, follow-ups and appointments.

Perform other customer service and administrative duties as assigned.

Working Hours

Occasional overtime or extended working hours may be required

, particularly when there are scheduled livestreams or marketing campaigns.

Candidates should be comfortable working during selected evenings or outside regular hours when required for livestream activities.

Requirements

Customer service, telesales, sales or related experience preferred.

Good communication and interpersonal skills.

Comfortable using WhatsApp and handling multiple customer conversations at the same time.

Able to respond quickly and professionally to customer enquiries.

Comfortable supporting livestreams and online marketing activities.

Proactive, responsible and able to work independently.

Good computer literacy and basic administrative skills.

Able to work overtime when required for scheduled livestreams.

Candidates with experience in

beauty, retail, e-commerce, social media or livestream operations

will have an added advantage.

At ZEN Beauty, we specialize in providing all your beauty needs and let our professional team of beauticians pamper you because you deserve it.

Founded in 2007, ZEN Beauty has come a long way from its beginning in People’s Park with just a small booth providing only eyebrow embroidery service. As we grow, we included a wide range of services like Facial, Body Massage, Manicure, Pedicure, Foot Reflexology and Hair Services.

ZEN Beauty prides itself as a boutique beauty house by providing customers with beauty & wellness solutions. ZEN Beauty eliminates the need for sourcing multiple beauty spa – giving customers an all-in-one beauty solution.

Our strong customer-oriented services have kept many of our customers with us like our family and established ZEN Beauty as a reliable and professional boutique beauty spa within an ever-competitive beauty market.

We are confident to say at ZEN Beauty; it is the One-Stop Solution to Beauty & Wellness for our customers.