Customer Service Executive

Responsibilities

Coordinate with customers on shipment and delivery enquires

Providing prompt and professional attention to all their requests or problems

Process all job orders into the system promptly and accurately

Generate job instructions to relevant operations team accordingly to customer’s request correctly and on timely

Liaise with different internal department & external contractor when required

Pre-plan operations such as container trucking for Import and Export shipment depending on the complicatedness of the commodity and arrange special equipment such as cranes

Timely monitoring and update of vessel details via Port net

Build and maintain good rapport with customers to fulfil their requirement

Respond to emails, phone calls, and other forms of correspondence.

Prepare job sheets for account’s department to generate customers’ invoices

Job Requirements

Have passion in customer service, friendly and possess good attitude with previous service experience in logistics will be an advantage

Diploma holder or its equivalent with 2 years of work experience

Good phone etiquette, problem solving, good communication and organization skills

Able to work independently and resolve issues arising from late deliveries, customer complaints, etc..

Customer service oriented, team player with initiative and willing to take on responsibilities

Ability to respond to ad-hoc and urgent demand on timely and professionally

SPIRAL MARINE PTE. LTD.

Founded in 1993, Spiral first started in Singapore with Spiral Transportation & Service Pte Ltd to provide logistical support to the local Marine, Oil/Gas scene. As we moved forward progressively, Spiral Marine Pte Ltd was formed in 2003 to expand our customer service goals to ensure that each customer's unique needs are met by.

In Singapore, Spiral is a rising name in the Oil/Gas industry which operates with a lean and flexibility team of 50. Our extensive transportation and logistics equipments of about 120 trailers & vehicles, including our Heavy Transporter Hydralic modular unit (Goldhofer) with capacity up to 640 tonnes, have eased our customers’ burdens by providing comprehensive and holistic logistical and transportation solutions that help them accomplish the goals of their businesses.

As part of Spiral’s strategic goals, Spiral is diversifying its business portfolio to strengthen its supply chain with new complimentary service to be the pioneer in Asia to provide Riser-Buoyancy Repair and Maintenance services to the Oil/Gas industry in the region.