Customer Service Executive

We are an established mobile equipment and services distributor, and we are looking for highly motivated individuals to join us as:

Customer Service Executive

The ideal applicant will be friendly, have a strong focus on providing excellent customer service, and take great pleasure in doing so. He or she must be both a team player and an individual worker. Candidates with backgrounds in order processing, after service support, and customer service are preferred.

Job Description:
Provide customer service to walk-in customers

Attend to telephone, email, and live chat inquiries in an effective and efficient manner

Ability to understand customers' needs and provide appropriate solutions and attention

Access to various service portals to retrieve the required information

Escalate unresolved issues to higher levels

Identify direct or cross-sell opportunities during customer interaction

Consistently deliver excellent quality service to our customers to achieve total customer satisfaction

Solicit customers' feedback and identify problem trends for improvement actions

Provides regular reports to Reporting Manager

Other ad-hoc duties assigned by Reporting Manager

Job Requirements:
Able to converse in English fluently

At least 2 years of customer service-related experience

Experience in customer service or retail service in the Telecommunication related industry. (Preferably, not a must)

A calm temperament and excellent negotiation and conflict resolution skills

Ability to work independently and be an excellent team player

Be willing to work on shift (5 days work week, 2 days of rest)

Require to work on weekends/public holidays as per schedule

Work hours will be day shifts, latest shift ending at 10pm and there will be no overnight shifts

HANDPHONESHOP PTE. LTD.