Customer Service Executive

Responsibility

• To efficiently handle inbound and outbound customer call inquiries.
• To ensure customer satisfaction by providing excellent Customer Service.
• Effectively manage large numbers of incoming calls.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
• Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of the dealership.
• Coordinate and record customer appointment booking and plot capacity planning to ensure a smooth flow of operations in the dealership.
• Ensure customer database is updated in a timely manner and protected at all times through constant monitoring.
• Continuously strive to develop and maintain good rapport with customers and strive towards achieving high customer satisfaction.
• Perform cashier job if necessary.

Requirements

• Previous experience in customer service, especially in the automotive field is an added advantage.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, prioritize and manage time effectively

Benefits

• Permanent Position
• EPF
• SOCSO
• Annual leave
• Incentive provided on top of basic salary
• Training provided
• Free parking at company premises