M
Movate Technologies
Customer Service Executive
Skills
CRM
24 days ago
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Important information
Contract type:
Permanent
Salary:
Up to ₹220,000 / year
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
30 September 2026
What they need
Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls in Hindi language.
- Process customer requests, complaints, and feedback in a timely and professional manner.
- Maintain accurate records of all interactions with customers using CRM software.
- Meet performance targets for quality metrics such as first-call resolution rate, handle time, and abandon rate.
Job Requirements :
- 0-1 years of experience in BPO/Call Centre industry or related field.
- Strong proficiency in Hindi speaking and writing skills (written & spoken).
- Ability to work on night shifts from Monday to Friday (with weekends off).
- Basic computer knowledge with familiarity with MS Office applications.
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