Customer Service Executive

The Customer Service Executive is responsible for handling customer inquiries, coordinating shipment-related requests, and ensuring timely resolution of customer concerns. The role requires strong customer focus, attention to detail, and effective coordination with internal teams to support smooth daily operations.

Responsibilities

• Attend to customer inquiries through email, service desk, phone calls, and other communication channels.
• Provide accurate shipment updates and follow up on shipments from pickup to delivery.
• Coordinate pickup arrangements and shipment-related requests with customers and internal teams.
• Monitor shipment status and proactively highlight delays or issues requiring action.
• Manage customer complaints and ensure timely resolution in line with company policies and procedures.
• Work closely with Operations, Sales, and other stakeholders to resolve customer concerns.
• Maintain proper records of customer interactions, follow-ups, and resolutions.
• Support report preparation and basic data analysis when required.
• Perform other duties as assigned from time to time.

Requirements

• Customer-focused with the ability to understand customer needs and provide appropriate solutions.
• Good communication and coordination skills.
• Basic knowledge of Microsoft Excel and MS Office.
• Fast learner, goal-driven, and attentive to details.
• Able to manage multiple tasks and follow up consistently.
• Experience in Customer Service, or shipment handling is an advantage but not required.
• 5.5 days; 9am – 6pm (Monday – Friday) & 9am – 1pm (Saturday)