Customer Service Executive

Roles and Responsibilities :

• Handle international calls from customers across various countries, providing excellent customer service and resolving their queries efficiently.
• Process transactions, answer questions, and address concerns related to banking products and services in a timely manner.
• Maintain accurate records of all interactions with customers using CRM software or other tools.
• Escalate complex issues to senior team members or supervisors when necessary.

Job Requirements :

• 1-2 years of experience in an international BPO environment handling international calls.
• Proficiency in US process, UK process, international calling, international process, and international voice processing.
• Strong communication skills for effective interaction with customers over the phone.