Customer Service Executive

We are seeking a motivated and customer-focused individual to join our team. As part of our team, you will be responsible for managing customer accounts with professionalism, ensuring timely resolution of delinquencies while maintaining strong customer relationships. The ideal candidate will have a strong ability to handle difficult situations, demonstrate problem-solving skills, and adhere to company policies and compliance regulations.

Job Roles & Responsibilities

• Assist US healthcare and telecom consumers with service queries or overdue payments, depending on the process.
• For collections, understand payment concerns and negotiate suitable arrangements.
• Handle conversations professionally, with respect and empathy.
• Maintain accurate records, complete timely follow-ups, and escalate concerns in line with process and compliance requirements.
• Handle inbound and outbound calls as required

Profile Requirements

• Good communication skills
• This job requires you to work in US shifts, your shift will vary depending on your selection for a specific process.
• Please note - All process is International Voice process and requires you to be flexible with night shifts

Depending on your selection you would be aligned to any of the below process.

Process A (US Debt Collections & Customer Service)

• Between 5:30 pm & 10:30 am

Incentive Opportunity

• Unlimited Incentive Plan with transparent KRA's

Working Hours

• 7:15 min login plus 45-minute break = 8-hour shifts

Weekly Off

• Sunday fixed Off & Alternate Saturday Working

Process B (US Debt Soft Collections & Customer Service)

• 24/7 (Round the clock)

Incentive Opportunity

• Lucrative Incentive Plan with transparent KRA's

Working Hours

• 8 hours login plus 1 hour break = 9-hour shifts

Weekly Off

• Rotational Weekly Off - 8-week Off

Process C (Customer Service)

• 24/7 (Round the clock)

Incentive Opportunity

• Lucrative Incentive Plan with transparent KRA's

Working Hours

• 7:15 min login plus 45-minute break = 8-hour shifts

Weekly Off

• Rotational Weekly Off - 6-weeks / Month

Highlights

• Best in Market Salaries from 3 Lakhs plus
• 7-week new hire training program
• Enhance your Analytical/Decision Making & Negotiation skills
• Cross functional growth opportunities within 6 months, for experienced candidates
• Free Medical/Life insurance
• Employee Centric & Compliant Policies
• Free Home Pick & Drop Transportation [AC Cabs]