CUSTOMER SERVICE EXECUTIVE

JOB OVERVIEW

Responsible for managing and engaging with customers through the Company's Telegram, WhatsApp, and other communication channels. The role focuses on maintaining active customer interaction, providing timely assistance, sharing relevant information, and supporting positive customer relationships.

KEY RESPONSIBILITIES

• Manage and monitor the Company's Telegram and WhatsApp customer groups.
• Engage with customers through regular and meaningful communication.
• Respond to customer enquiries, comments, and requests promptly.
• Share product information, promotions, announcements, and updates.
• Encourage customer participation and maintain active group engagement.
• Monitor group discussions and address or escalate issues when necessary.
• Collect customer feedback and communicate relevant information to Management.
• Maintain a friendly, professional, and positive communication environment.
• Support customer engagement activities and campaigns.
• Perform other related duties assigned by Management.

SKILLS & COMPETENCIES

• Diploma, Advanced/Higher/Graduate Diploma in Business Studies, Business Administration, Management, Marketing, Commerce, Economics, Information Technology, or an equivalent qualification.
• 2-3 years of experience in customer service, customer engagement, sales, or community management is preferred.
• Good communication and interpersonal skills.
• Friendly, outgoing, and confident when communicating with customers.
• Good written communication skills.
• Customer-oriented and able to handle different types of customers professionally.
• Able to manage multiple conversations and respond promptly.
• Good organizational and time-management skills.
• Proficient in Telegram, WhatsApp, and basic Microsoft Office applications.
• Responsible, proactive, and able to work independently.

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Flexible schedule
• Free parking
• Maternity leave
• Opportunities for promotion

Work Location: In person