Customer Service Executive

Job Title: Customer Service Executive
Process: Airtel Customer Service Process
Process Type: 100% Inbound Calling
Location: Virar West, Maharashtra
Salary Basis: Based on interview performance
Experience: Freshers & Experienced Candidates
Job Type: Full-Time

Job Overview

We are hiring Male and Female candidates for the customer queries, providing accurate information, and delivering excellent customer service.

This is a non-sales customer service process, with no sales targets. Freshers who meet the eligibility and language requirements are welcome to apply.

Key Responsibilities

• Handle 100% inbound customer calls professionally.
• Understand and resolve customer queries effectively.
• Provide accurate information regarding customer services and processes.
• Maintain a polite and professional communication style.
• Follow the company's customer service guidelines and process standards.
• Record and update customer information accurately.
• Escalate unresolved issues to the appropriate department when required.
• Maintain good customer satisfaction and service quality.

Key Benefits

• 100% Inbound Calling Process
• No Sales Targets
• No Sales Pressure
• Complete Training Provided
• Stable Customer Service Process
• Growth Opportunities
• Freshers Can Apply

Eligibility Criteria

• HSC Passed candidates can apply.
• Graduates can apply.
• Freshers are eligible.
• Candidates should have good communication skills.
• Candidates must be comfortable handling customer calls.

Language Requirements

Candidates should be able to communicate effectively in:

• Marathi
• Hindi
• English
• Gujarati

Gender

Male & Female candidates both can apply.

Work Schedule

Week Off: 1 Rotational Week Off

Salary will be determined based on interview performance, communication skills, and candidate suitability.

Candidate Profile

We are looking for candidates who are:

• Good at verbal communication
• Customer-oriented and polite
• Confident while speaking with customers
• Patient and able to handle customer queries
• Willing to work in a rotational week-off schedule
• Comfortable working in an inbound calling environment

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Location:

• Virar, Thane, Maharashtra (Required)

Work Location: In person