Customer Service Executive

• Receive customers visiting the service center and understand their service requirements.
• Post-Service Follow-Ups (PSF): Conduct feedback calls after vehicle servicing to record customer ratings, comments, and suggestions
• Complaint & Issue Handling: Listen to client concerns, log complaints into the CRM/DMS (Dealer Management System), and coordinate with the workshop manager for prompt resolution
• Schedule and confirm vehicle service appointments.
• Make reminder calls to customers for periodic maintenance and upcoming services.
• Coordinate with Service Advisors, technicians, and other departments to ensure smooth service delivery.
• Keep customers informed about vehicle inspection, repair status, additional work, and expected delivery time.
• Follow up with customers after vehicle delivery to confirm satisfaction.
• Conduct customer satisfaction calls and collect feedback.
• Handle customer complaints professionally and coordinate with the concerned department for resolution.
• Maintain accurate customer and vehicle records in the CRM/DMS system.
• Promote service packages, periodic maintenance, accessories, extended warranty, and other after-sales products when applicable.
• Conduct follow-up calls for missed appointments and inactive/lost customers.
• Monitor customer satisfaction scores and work toward improving service experience.
• Prepare daily/weekly reports related to appointments, follow-ups, customer feedback, and complaints.
• Ensure proper documentation and compliance with dealership/service-center procedures.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Provident Fund

Work Location: In person