Customer Service Executive

: Slough
: 14-Month Fixed-Term Contract (Maternity Cover)
: Office-based, 5 days per week
: Customer Experience

Join Our Customer Experience Team!

We're looking for a proactive and customer-focused Customer Service Executive to join our team on a 14-month maternity cover contract.

This is an excellent opportunity for someone with experience in Customer Service, Contact Centres, Sales Support, Retail, Hospitality, or Telesales who enjoys building relationships, solving problems, and delivering outstanding customer experiences.

You'll play a key role in supporting our customers through inbound and outbound communications, handling orders, resolving queries, promoting products, and helping to drive customer satisfaction and loyalty.

• Handle customer enquiries via phone, email, and other communication channels.
• Process customer orders accurately and efficiently.
• Provide product, service, and account information.
• Resolve customer queries and issues, aiming for first-contact resolution.
• Maintain accurate customer records within CRM systems.
• Conduct follow-up calls to ensure customer satisfaction.
• Support promotional campaigns and special offers.
• Contact lapsed customers and support retention activities.
• Gather customer feedback and identify opportunities for improvement.
• Identify upselling and cross-selling opportunities where appropriate.

Essential

• Previous experience in Customer Service, Contact Centre, Telesales, Retail, Hospitality, or Sales Support roles.
• Excellent communication and relationship-building skills.
• Confident speaking with customers over the phone.
• Strong organisational and problem-solving abilities.
• Comfortable using Microsoft Office and CRM systems.
• A positive, customer-first approach.

Personal Attributes

• Friendly and professional.

• Resilient and results-driven.

• Strong attention to detail.

• Team player with a collaborative mindset.

• Eager to learn and develop.

• Competitive salary and benefits package

• Pension scheme

• Employee discount platform

• Ongoing learning and development opportunities

• Supportive and collaborative team environment

• Opportunity to gain valuable experience within a leading food business

If you're passionate about delivering excellent customer service and enjoy working in a fast-paced environment, we'd love to hear from you.

Apply today to join Pilgrim's Europe as a Customer Service Executive in Slough.

Pilgrim’s Europe produces some of the best-known and most iconic brands in the UK and Ireland, including Fridge Raiders, Rollover, Denny, Richmond, Oakhouse and Moy Park, alongside a diverse range of industry leading own-label products in categories including fresh pork, lamb and chicken, working with all the major retailers and food service outlets.

Our portfolio extends to authentic chilled and frozen ready meals, snacking ranges, added value and food service products.

Across Pilgrim’s Europe we combine 20,000 of the best people in the industry, united by a shared set of core values and a passion for producing the highest quality, most delicious and innovative food, which is enjoyed by millions of people in the UK, Ireland and Europe every day. Our Pilgrim’s Europe team are based in our Pilgrim’s UK, Moy Park, Pilgrim’s Food Masters and Pilgrim’s Shared Services businesses.

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