Customer Service Executive

Job Summary:

The Customer Service Executive maintains a good relationship and works directly with the customers to complete sales transactions. His/her duties include responding to enquiries, providing quotations and order fulfilment.

Job Responsibilities

• Attend customer enquires through email and phone, prompt reply/acknowledgement to customer and general sales matters.
• Liaises with internal departments and external vendors to check availability of stock, pricing, delivery deadlines and payment.
• Prepare Quotations, Sales Order, Purchase Order and Invoice.
• Monitor and follow up on sales quotations and orders.
• Sales support to sales team and planning for fulfilment of order placed by customers.
• Ensure proper documentation records and filings.
• Create and maintain customer records.
• Liaise with forwarder and vendor on shipment.
• Monitor and coordinate with vendor on shipment arrangement.
• Handle overseas enquiries and orders.
• Any other duties as assigned by supervisor.

People Requirements

1. GCE “N”/ ”O” Level, Diploma minimum requirement.
2. Experience in a sales support role for B2B sales will be an advantage.
3. Proficient in MS Excel.
4. Able to work in a fast paced, dynamic environment.
5. Able to work independently with minimal supervision and good team player.
6. Positive attitude with great interpersonal and communication skills.
7. Able to start work immediately is an added advantage.