Customer Service Executive

About the Company

Cogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO tank depot, automotive logistics, and transportation services in Singapore.

About the role

The Customer Service Executive will be responsible to process shipping documentation and billing to customers in either Warehouse or Transport department.

Key responsibilities

• Perform order processing, open jobs, shipment documentation and attend to requests from customers
• Engage with customers to resolve feedback to ensure high level of customer satisfaction
• Perform monthly billing to customers
• Handle customers' billing queries
• Monitor and forecast inventory / trucking movement
• Liaise with customers on inventory / trucking requirement and other administrative and customer service duties
• Liaise with internal departments, vendors and third parties to process order requests from customers
• Maintain all shipping and tracking records of customer inventory / trucking movement accurately
• Develop, maintain and submit a variety of reports periodically or as and when required
• Attend to customers' requests to ensure customer satisfaction and retention

About you

• Degree or Diploma in logistics, supply chain management, business administration or related field

• Minimum 2 years of experience in shipping documentation or billing role in a 3rd party logistics company

• Excellent communication and interpersonal skills, with the ability to interact effectively with clients, colleagues, and external partners

• Experience in TradeNet is an advantage

Others

• Monday to Friday: 8.30am - 5.45pm; Alternate Saturday: 8.30am - 12.30pm
• 2 ways transport from Jurong East MRT
• Daily meal subsidy
• In-house gym
• Dental, medical, insurance benefits