Customer Service Executive

Job Offers

• Double Pay
• Discretionary Performance Bonus
• Annual Leaves 20 days
• Marriage Leave
• Volunteer Leave
• Group Medical, Dental & Life Insurance coverage
• Training Sponsorship
• Friendly Working Environment

Responsibilities

• Support daily customer inquiries and ensure timely resolution
• Manage the Global Case System and make sure all customer inquiries / requests are logged into the system and resolved within the required service level agreement
• Work with CS Manager to develop and implement service initiatives to improve the customer experience
• Analyze sources of service failures, identify probable root causes and recommend solutions
• Continuously encourage / enable other team members to solve customer inquiries and complaints
• Interact regularly with customers to understand and respond to their needs and get feedback on the service provided
• Monitor the changing needs of the service, liaising with customers and front-line
• Identify areas for improvement, make recommendations & implement those improvements
• Ad hoc projects as assigned

Job Requirements

• Degree holder or above in related disciplines
• Minimum 3 years' working experience in customer services or call center
• Knowledge of MS Office applications and Chinese word processing
• Good command of verbal and written English and Chinese, including Mandarin
• Intimate knowledge of customer needs and ability to provide solutions
• Excellent analytical skills and communication skills
• Good telephone manner, mature and independent
• Immediately available is preferred

You are invited to send in your full CV [via APPLY NOW] .

Information provided will be treated in strictly confidential and only be used for recruitment purpose.

For more information of Aramex, please visit us at aramex.com