Customer Service Executive

Duties and Responsibilities:

• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Excellent multitasking skills within their work space as well as computer software programs.
• Be a professional representative of our company that other employees look up to.

Job Requirements:

• High quality written and verbal communication skills
• Ability to adapt to changes in the work environment
• Accurate and able to produce quality work
• Dependability
• Problem solver
• Ability to work in teams and open to others’ views
• Show respect toward others with cultural differences
• Quality decision making
• To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Qualifications :-

* Prosses at least SPM, Diploma & etc

* Fresh graduates are encouraged to apply.

* High competency with MS office (Excel, Word) and able to present the solutions to customers professionally.

* Good command of English and Mandarin and able to work under pressure to resolve problems independently.

Benefits :-

• Cell phone reimbursement
• Parking allowance
• Fuel Allowance
• Health insurance
• Company Trip
• Yearly bonus
• Yearly increment
• Training

Working hours:- From Monday to Friday (9:00am- 6:00pm).

Location :- Johor Bahru (Taman Molek Area)

Pay: RM2,800.00 - RM4,500.00 per month

Work Location: In person