Customer Service Executive

Customer Service Executive | MengajiOnline.com

We are looking for a patient, reliable and proactive person to support students and parents throughout their learning journey. You will be a clear point of contact for questions, class matters and follow-up, helping each person feel heard and supported.

WHAT YOU WILL DO

• Respond to student and parent enquiries through the company’s communication channels with clear, courteous and accurate information.

• Understand issues, coordinate with teachers and internal teams, and follow up until there is a clear outcome. Escalate matters that need a decision or specialist help.

• Keep communication and case records organised in our systems, protect personal information and identify recurring issues that could improve the service.

• Help new students get started and check in when someone needs extra support to continue learning.

WHO WE ARE LOOKING FOR

• Patient, empathetic and respectful, with strong written and spoken Bahasa Melayu. English communication is an advantage.

• Honest and dependable, with the discipline to record details accurately and complete promised follow-ups.

• Comfortable using computers, messaging tools and online systems, and willing to learn new workflows and automation.

• Able to stay calm, ask good questions and work with others to resolve problems. Customer service, education or student support experience is an advantage, but motivated candidates who are willing to learn are welcome.

• Interested in supporting Quranic education and aligned with a service culture built on care and integrity. An Islamic Studies qualification is not required.

PAY AND LOCATION

RM2,000–RM5,000 per month. The offer within this range will reflect the candidate’s relevant experience, skills, capability and fit for the role.

Full-time, in person at our office in WORQ, UOA Business Park, Subang/Glenmarie, Selangor. Working hours and other employment terms will be discussed during the hiring process.

HOW TO APPLY

Apply through Indeed with your resume and brief answers to the screening questions. Examples from work, university, community activities or volunteering are welcome. Shortlisted candidates will be contacted for a conversation and a practical assessment.

Pay: RM2,000.00 - RM5,000.00 per month

Application Question(s):

• Outside work, what do you love doing or hope to pursue in life? What motivates you to keep working towards it? A brief personal answer is enough; you may share only what you are comfortable sharing.
• What customer service experience do you have? Share one example of how you engaged with a user or customer and resolved their problem. What did you do and what was the outcome? If you are new to customer service, a relevant example from study or volunteering is welcome.
• Have you planned or organised an activity for students or clients to strengthen their engagement and connection with a platform or company? Briefly explain the activity, your role and the result. If you have not done this before, suggest one activity you would like to try.
• What is your expected monthly salary in RM?
• What tools have you used to support, plan or engage with students or customers? Briefly explain how you used them.

Work Location: In person