CUSTOMER SERVICE EXECUTIVE

Job Responsibilities

• Process consumables order
• Handle call inquiries for service requests and checking of toner delivery status
• Liaise with Logistics on consumables delivery matters
• Ensure collection of empty toner carriage by liaising with customers and Logistics
• Log in service calls into corporate system
• Dispatch service calls to service representative
• Ensure follow up, close call, and CI work orders in corporate system
• Update current meter reading in corporate system for billing purpose
• Generate invoices to be sent out every month
• Ensure completion of meter reading base every month
• Coordinate with technical department for problem meter cases
• Submit monthly report of backlog machines and meter reading problem cases
• Perform any other duties that may be assigned from time to time

Job Requirements

• Candidate must possess at least a Diploma / Bachelor's Degree in any field
• Good command of spoken and written English. Those who are able to speak in Mandarin are encouraged to apply
• Applicants must be willing to work at Bintulu, Sarawak
• Candidates have full working rights for Malaysia.
• Preferably Junior Executives specializing in Customer Service or equivalent
• Fresh graduates are encouraged to apply